Effective: February 25, 2026
Nemroot.com, including all related applications, dashboards, mobile apps, and platforms (individually and collectively, the “Website”), is owned and operated by Nemroot Technologies LLC (“Nemroot,” “we,” “us,” or “our”). By using, installing, or accessing the Website or Services (as defined below), or by signing or clicking to accept these terms or any Subscription Documentation referencing these terms, you agree to be bound by the following terms and conditions (together, these “Terms” or this “Agreement”).
If you are using the Services on behalf of a company, organization, or other entity, then “Client” or “you” means that entity, and you are binding that entity to this Agreement. You represent and warrant that you have the legal authority to enter into this Agreement and that, if the Client is an entity, this Agreement is entered into by an employee, agent, or other authorized representative with all necessary authority to bind that entity.
This Agreement includes and incorporates by reference any Subscription Documentation executed between you and Nemroot, as well as any policies linked to or referenced herein. If you have entered into a separate written agreement with Nemroot regarding specific Services, the terms of that agreement will control in the event of a conflict with these Terms. We may modify this Agreement as described in Section 15.9 below.
Other terms are defined throughout other sections of this Agreement.
Nemroot provides a proprietary platform designed for automobile dealership companies, which includes without limitation: AI-powered lead management and automated communication tools (“AI Agent”), an embeddable website messaging widget (“Website Widget”), voice call services including recording, transcription, and summarization (“Voice Calls”), vehicle inventory management, appointment scheduling (test drives, virtual sessions, and mechanic services), multi-branch management, marketing automation tools, analytics and reporting, mobile applications with push notifications, and any other services Nemroot may offer from time to time (together with the Website, the “Service(s)”).
Client will, from time to time, enter into Subscription Documentation which references this Agreement and details the Services ordered, including any applicable Scope of Use. Client may be offered certain Services as part of a package or bundle (“Bundle”), as detailed in the applicable Subscription Documentation. Nemroot has no obligation to provide any services not specifically set forth in this Agreement and the applicable Subscription Documentation.
Any amendments to existing Subscription Documentation must be agreed to in writing by both parties. Nemroot is not obligated to perform Services under amended Subscription Documentation until the parties have agreed on the effect of such changes on the applicable Fees.
Nemroot reserves the right to modify or discontinue the Services at any time, including by limiting or discontinuing certain features, temporarily or permanently. Nemroot may also replace certain Services or Bundles with functionally equivalent alternatives at its discretion. If any such modification has a material adverse effect on the functionality of the Services ordered under your Subscription Documentation, Client may terminate this Agreement and receive a pro-rated refund of pre-paid, unused Fees for the remainder of Client’s Subscription Term.
Client must register for a Nemroot account in order to access or receive the Services. Account information must be accurate, current, and complete, and Client agrees to keep it up to date so that Nemroot may send notices and other information by email or through Client’s account. Client is solely responsible for all use of its account(s). Nemroot will not be liable for any loss or damage arising from unauthorized use of Client’s account(s) not directly caused by Nemroot’s actions or omissions.
By agreeing to these Terms, Client warrants that it and its Authorized Users: (a) are at least 18 years of age; (b) have not previously been suspended or removed from the Services; and (c) will comply with all applicable Laws when using the Services. Client may permit its Authorized Users to use the Services provided their use is for Client’s benefit only and remains in compliance with this Agreement.
Client is responsible and liable for all Authorized Users’ use and access and their compliance with this Agreement. Client is solely responsible for creating user credentials, determining which users have access, and restricting or terminating access as appropriate. Each Authorized User must have a separate account with distinct credentials that is not shared with other users. Client must ensure that all passwords and access credentials are kept strictly confidential. Client must notify Nemroot within twenty-four (24) hours of any breach of security or unauthorized use of its account. Nemroot may, in its sole discretion, suspend any Authorized User’s access to the Services as set forth in Section 10.2 below.
Any Lead who accesses or uses the Services, including via Client’s account, website widget, or AI Agent, is subject to Nemroot’s Acceptable Use Policy and such other terms as may be provided by Nemroot from time to time. Nemroot reserves the right to remove or disable access to any Lead, content, or resource that violates the Acceptable Use Policy.
Subject to all terms of this Agreement, Nemroot grants Client a non-exclusive, non-transferable, non-sublicensable, revocable, limited right and license during the applicable Subscription Term and within the Territory to: (a) install and use any mobile application associated with the Services; and (b) access and use the Services designated in Client’s Subscription Documentation solely for Client’s internal business purposes and in accordance with this Agreement, the applicable Subscription Documentation, and all applicable Scope of Use descriptions. Client may not use or export the Services in violation of U.S. export laws and regulations.
Client must not (and must not allow any third party to):
Nemroot may, at its discretion, provide Client with certain Services for free or on a trial basis (a “Free Access Subscription”) or with early-stage features, integrations, or “beta” releases (“Beta Release(s)”). Section 8 (Availability and Support) will not apply to any Free Access Subscription or Beta Release.
To the extent permitted by applicable law, Client agrees that any Free Access Subscription or Beta Release is provided on an “as is” and “as available” basis without any warranty, support, maintenance, storage, SLA, or indemnity obligations of any kind. Client further acknowledges that Free Access Subscriptions and Beta Releases may not be complete or fully functional and may contain bugs, errors, omissions, and other problems for which Nemroot will not be responsible. Any use of a Free Access Subscription or Beta Release is at Client’s sole risk.
Nemroot makes no guarantees regarding the continued availability of Free Access Subscriptions or Beta Releases and may discontinue them at any time with reasonable notice, without liability.
Nemroot offers certain Services that utilize artificial intelligence (“AI Features”), including but not limited to the AI Agent that automatically responds to Leads, sends vehicle information and availability, schedules appointments, sends follow-up messages, and handles voice call interactions. The AI Agent operates 24/7, continuously learning from successful and lost lead interactions to improve communication effectiveness.
Your use of the AI Features may result in outputs (for example, automated responses to Leads, appointment scheduling actions, or call summaries) that may not always be fully accurate or complete. It is your responsibility to evaluate whether outputs from the AI Features are appropriate for your use case, including determining where human review and oversight are needed.
Without limiting any other provision in this Agreement, you are responsible for disclosing your use of AI Features to your Leads in accordance with applicable Laws.
As between the parties, Client retains all right, title, and interest (including any intellectual property rights) in and to Client Data. “Third-Party Content” means content, data, or other materials that Client provides to the Services from its third-party data providers, including through third-party integrations. Client hereby grants Nemroot a non-exclusive, worldwide, royalty-free right and license to collect, use, copy, store, transmit, modify, and create derivative works of the Client Data as necessary to provide the Services and related services to Client and as otherwise described herein and in Nemroot’s Privacy Policy, and hereby instructs Nemroot to do the same.
Client agrees that Nemroot may generate usage data from Client’s use of the Services and may aggregate anonymized Client Data (“Aggregate Data”). The parties agree that Aggregate Data is Nemroot Technology, which Nemroot may use for any business purpose during or after the term of this Agreement, including to develop and improve its products and services and to create reports and other materials. Nemroot will not distribute Aggregate Data in a manner that personally identifies Client or its Leads, or that would violate applicable Laws.
Client understands that Nemroot may monitor and analyze Client Data or Lead Data (including messages, chats, call recordings, and other communications) to improve the Services, enhance Client’s experience, ensure compliance with the Acceptable Use Policy, and make the platform more useful. This may include the use of technologies such as session replay services, transcription services, cookies, pixels, or other tracking technologies.
Nemroot agrees to maintain physical, technical, and organizational measures designed to secure its systems from unauthorized access, use, or disclosure. Nemroot takes no responsibility and assumes no liability for any Client Data other than its express security obligations in this Section 6.4.
Nemroot does not provide an archiving service. During the Subscription Term, Client acknowledges that Nemroot may delete Client Data no longer in active use. Following termination, Nemroot may delete all Client Data in its possession. Nemroot expressly disclaims all other obligations with respect to storage.
Our Privacy Policy describes how we handle the information you provide to us or that we otherwise collect when you and your Leads use the Services. Through your use of the Services, you consent to the collection and use of this information as set forth in the Privacy Policy, including the transfer of this information to the United States and other countries for storage, processing, and use by Nemroot and its affiliates.
Client represents and warrants that:
Client understands that the Services are intended to allow Client to communicate electronically with its own current and prospective Leads who have consented to the receipt of such communications and have been provided all necessary notices under applicable Laws. Client will: (a) provide all required disclosures and obtain all required consents from Leads prior to using the Services; (b) obtain all necessary rights and releases to allow Client Data to be collected, used, and disclosed as contemplated by this Agreement; and (c) use the Services only in compliance with all Laws, this Agreement, and industry best practices, including Do Not Call rules and prohibitions.
The Services are intended primarily for transactional and informational communications. If Client uses the Services to send advertisements, marketing, or promotional messages (“Marketing”), Client must clearly designate such messages as Marketing within the platform prior to sending.
Client is solely responsible for its compliance with applicable Laws and must not rely on the Services for such compliance. Use of the Services does not guarantee compliance with any Law. Nemroot reserves the right to suspend or terminate Client’s access to the Services if Nemroot believes, in its sole discretion, that Client has violated this Section.
Subject to the terms of this Agreement, scheduled maintenance, and unavailability caused by: (a) actions or omissions of Client; (b) failures in Client’s facilities, hardware, software, or network; or (c) force majeure events or circumstances beyond Nemroot’s reasonable control, the Services will be available for access via the Website 99.0% of the time during the applicable Subscription Term. Client’s sole remedy for failure to meet this availability commitment will be support in accordance with Section 8.2.
Nemroot makes available web-based support through the Website. Additional support services may be available subject to payment of applicable fees as specified in the Subscription Documentation. Client is primarily responsible for its own account setup and onboarding. Nemroot may also provide onboarding, deployment, and other services, including via subcontractors. Nemroot’s ability to deliver the Services depends on Client’s reasonable and timely cooperation and the accuracy and completeness of any information needed from Client.
Unless otherwise specified in Client’s Subscription Documentation, the Services are provided on an ongoing, per license subscription basis with automatically recurring payments (“Subscription”). Client agrees to pay the fees for the Subscription to the Services (“Subscription Fees”) and any additional fees, all as set forth in the applicable Subscription Documentation (collectively, the “Fees”). Unless otherwise specified, payment for all Fees is due within thirty (30) days of the invoice date.
Unless otherwise specified, all Subscription Fees will be paid annually in advance, and all payments will be made in U.S. dollars. Subscription Fees are non-refundable and non-creditable, except as expressly set forth in Sections 2.3 (Changes to the Services) and 10.3 (Termination for Cause). If the selected payment method is credit card, ACH, or direct debit, Client authorizes Nemroot to charge Fees automatically on a recurring basis for each subsequent Subscription Term. The Subscription will continue unless terminated in accordance with Section 10. Client must cancel the Subscription before it renews to avoid billing for the next period.
If Fees become overdue, Nemroot will have the right to charge interest at the maximum rate allowed by applicable Law. After payment becomes overdue, Nemroot may immediately suspend Client’s access to the Services and/or seek to enforce Client’s payment obligations, including through third-party collection services. If Nemroot initiates collection or legal action, it may seek to recover all costs and expenses, including reasonable legal fees.
Nemroot’s Fees are exclusive of all taxes, regulatory fees, and levies. Client must pay any applicable taxes, whether domestic or foreign, other than taxes based on Nemroot’s income.
Your use of the Services may be subject to certain industry-related fees or surcharges (such as fees imposed by telecommunications carriers, including 10DLC-related fees) (“Industry Fees”). Nemroot’s Fees are exclusive of Industry Fees, and you will be required to pay any such fees related to your use of the Services. Industry Fees may change at any time.
Nemroot reserves the right to determine Fees for the Services. Nemroot may increase Fees upon forty-five (45) days’ prior written notice, effective at the start of your subsequent Subscription Term. Nemroot may also offer promotional pricing to certain clients at its discretion; such offers will not apply to you unless specified in your Subscription Documentation.
This Agreement is effective until the applicable Subscription Term has expired or the Subscription is terminated as permitted herein. Unless otherwise stated in Client’s Subscription Documentation, the initial term is twelve (12) months and will automatically renew for subsequent periods of equal duration (the “Subscription Term”), unless either party gives written notice of non-renewal at least one (1) month before the end of the then-current term. Client may give notice of non-renewal by emailing support@nemroot.com. By agreeing to any Subscription Documentation, Client is agreeing to pay applicable Fees for the entire Subscription Term.
Nemroot may suspend Client’s (or any Authorized User’s) access to the Services if: (a) Client’s account is overdue; (b) Client has exceeded its Scope of Use limits; (c) Client has breached Sections 4 (Use Rights) or 7 (Client Obligations); or (d) suspension is necessary to prevent harm to other clients or to preserve the security, stability, or integrity of the Services. Client remains responsible for payment of Fees during any suspension period, except for suspensions that are not due to Client’s fault and that last longer than five (5) days.
Either party may terminate this Agreement if the other party: (a) fails to cure any material breach (including failure to pay Fees) within thirty (30) days after written notice; (b) ceases operation without a successor; or (c) seeks protection under any bankruptcy, receivership, or comparable proceeding (or if such proceeding is instituted against that party and not dismissed within sixty (60) days). If Client terminates during the Subscription Term for any reason other than the foregoing, Client will be responsible for the Fees due for the entire Subscription Term. Nemroot may also terminate immediately if Client breaches Sections 4 or 7, or for repeated violations of this Agreement.
Upon expiration or termination: (a) Client’s license rights terminate and it must immediately cease use of the Services and delete any Nemroot documentation, scripts, passwords, and Confidential Information in its possession; and (b) Client’s right to access Client Data in the Services will cease, and Nemroot may delete any such data at any time. If Nemroot terminates for cause, all payments for the remaining Subscription Term become immediately due.
The following Sections survive expiration or termination: 1 (Definitions); 4 (Use Rights and Restrictions); 6 (Client Data); 9 (Fees and Payment); 10 (Term and Termination); 11 (Confidential Information); 12 (Nemroot Technology); 13 (Third-Party Providers); 14 (Indemnification); 15 (Disclaimers); 16 (Limitation of Liability); 17 (Dispute Resolution); and 18 (General Provisions).
Except as otherwise expressly permitted in this Agreement, each party (as the receiving party) must: (a) hold in confidence and not disclose the other party’s Confidential Information to third parties; and (b) use the other party’s Confidential Information only as necessary to fulfill its obligations under this Agreement. Each party may share Confidential Information with its employees, agents, contractors, or Authorized Users who have a legitimate need to know, provided such recipients are bound to confidentiality obligations no less protective than this Section.
These confidentiality obligations do not apply to information that:
A party may also disclose Confidential Information to the extent required by law, subpoenas, or court orders, provided it uses commercially reasonable efforts to notify the other party where permitted.
The parties acknowledge that disclosure of Confidential Information may cause substantial harm for which damages alone may be insufficient. Upon breach of this Section, each party is entitled to seek appropriate equitable relief in addition to any other remedies available at law.
By accepting this Agreement, Client acknowledges that it is obtaining only a limited right to use the Services and that no ownership rights are transferred under this Agreement. Nemroot (or its suppliers) exclusively retains all rights, title, and interest (including all intellectual property rights) in and to all Services, products, documentation, software, technology, code, know-how, logos, trademarks, service marks, templates, reports, outputs, support materials, and any updates, modifications, or derivative works thereof (collectively, “Nemroot Technology”). Nemroot Technology is deemed Nemroot’s Confidential Information. The Services are offered as an online, hosted product, and Client has no right to obtain a copy of the underlying software. Nemroot may make updates, bug fixes, and improvements to the Services at its option from time to time.
If Client provides any suggestions, comments, improvements, ideas, or other feedback to Nemroot (collectively, “Suggestions”), Client hereby grants Nemroot a worldwide, perpetual, irrevocable, sublicensable, royalty-free right and license to use, copy, disclose, license, distribute, and exploit such Suggestions in any manner without any obligation, payment, or restriction. Nothing in this Agreement limits Nemroot’s right to independently develop, evaluate, or market products, whether incorporating Suggestions or otherwise.
Nemroot may contract with third parties to facilitate certain features of the Services. Nemroot may also allow Client to use third-party providers or applications, integrations, add-ons, software, or other products that are not Nemroot Technology (“Third-Party Products”) in connection with the Services. Use of such Third-Party Products may require Client to enter into separate terms with the applicable third party.
Unless Nemroot expressly agrees otherwise in writing, Nemroot: (a) is not a party to any such third-party terms; (b) will not be liable thereunder; (c) does not warrant or support Third-Party Products; and (d) disclaims all responsibility and liability for third-party providers and their access to the Services, including their modification, deletion, disclosure, or collection of Client Data. Nemroot is not responsible for Client Data once it is transmitted, copied, or removed from the Services by a third-party provider.
Client will indemnify and hold harmless Nemroot and its officers, directors, employees, consultants, affiliates, subsidiaries, and agents (the “Nemroot Entities”) from and against any third-party claims and related costs, damages, liabilities, and expenses (including reasonable attorney’s fees) arising from or pertaining to:
Client also agrees to defend the Nemroot Entities against these claims at Nemroot’s request. Client may not settle any claim without Nemroot’s prior written consent if the settlement does not fully release Nemroot or would require Nemroot to admit fault, pay any amounts, or take or refrain from taking any action.
Nemroot will indemnify and hold Client harmless from any third-party claims and related costs, damages, liabilities, and expenses (including reasonable attorney’s fees) arising from or pertaining to: (a) Nemroot’s gross negligence or willful misconduct; or (b) Nemroot’s infringement, misappropriation, or violation of a third party’s intellectual property rights.
Nemroot’s indemnification obligation under Section 14.2(b) will not apply to the extent that the infringement arises from: (a) modification of the Services by Client or its agents in conflict with this Agreement; (b) use of the Services in a manner inconsistent with this Agreement or the Subscription Documentation; or (c) use of the Services in combination with any product or service not provided by Nemroot, if the claim would not have occurred without such combination.
Except as provided expressly herein, all Nemroot Technology and related services, materials, and content available through the Nemroot Technology are provided “as is” and on an “as available” basis. Neither Nemroot nor its suppliers make any warranties, express or implied, statutory, or otherwise, including but not limited to warranties of merchantability, title, fitness for a particular purpose, or noninfringement. Nemroot makes no representation, warranty, or guarantee that the Nemroot Technology will meet Client’s requirements or expectations, that Client Data will be accurate, complete, or preserved without loss, or that the Nemroot Technology will be secure, timely, uninterrupted, or error-free.
Nemroot will not be responsible or liable for any third-party providers, third-party products, third-party content, or non-Nemroot services, for the collection, use, and disclosure of Client Data authorized by this Agreement, or for decisions or actions taken by Client based upon the Nemroot Technology. The disclaimers in this section will apply to the maximum extent permitted by applicable law.
No advice or information, whether oral or written, obtained by you from the Services or Nemroot Entities will create any warranty not expressly stated in these Terms. Nemroot does not provide legal advice regarding data privacy or compliance with relevant law, and any statements made by Nemroot do not constitute legal advice. Use of the Services does not guarantee compliance with applicable laws in any jurisdiction.
To the maximum extent permitted by applicable law, in no event will Nemroot or its suppliers be liable for any loss of use, lost or inaccurate data, interruption of business, lost profits, costs of delay, reputational harm, or any indirect, special, incidental, cover, reliance, or consequential damages of any kind, however caused, even if informed in advance of the possibility of such damages.
In no event will Nemroot’s or its suppliers’ total liability exceed in aggregate the amount actually paid by Client to Nemroot for the applicable Service(s) in the twelve (12) months preceding the claim. For Free Access Subscriptions or Beta Releases, Nemroot’s total liability will not exceed fifty U.S. dollars ($50.00).
Notwithstanding the foregoing, none of the limitations in this section excludes either party’s liability for fraud or for death or personal injury caused by negligence. The laws in some jurisdictions may not allow some of the limitations in this section. If any such law applies, this section will apply to the maximum extent not prohibited by such law.
Each party acknowledges and agrees that this section is a fundamental basis of the bargain and a reasonable allocation of risk between the parties and will survive and apply to any claims arising out of or related to this Agreement, regardless of the theory of liability. Each provision that provides for a limitation of liability, disclaimer of warranties, or exclusion of damages is severable and independent of all other provisions.
If a dispute arises between the parties related to this Agreement or the Services, and the dispute cannot be settled through informal negotiations, the parties agree to resolve their dispute (“Claim(s)”) as follows:
The parties agree to participate in mediation before filing any judicial action. Mediation must be conducted within sixty (60) days from a party receiving written notice of Claims from the complaining party. The notice must contain a detailed description of the nature of the Claims and the requested relief. A neutral mediator will be selected as mutually agreed upon by the parties. Mediation costs will be shared equally, with each party paying its own legal fees.
If the parties are unable to resolve the Claim through mediation, or if one party refuses to participate, the parties may subsequently file a judicial action.
The following claims are not subject to the mandatory mediation requirements:
Neither party may assign this Agreement without the other party’s prior written consent (which must not be unreasonably withheld), except that Nemroot may assign this Agreement without consent to an affiliate or in connection with a merger, acquisition, or transfer of all or substantially all of its assets. Any unauthorized assignment will be null and void.
Any notice to Nemroot must be in writing and sent to support@nemroot.com. Nemroot may send notices to the email addresses on Client’s account or by posting on the Website or Services. Each party consents to receipt of electronic notices and agrees that electronic communications satisfy any legal requirement that communications be in writing.
Unless otherwise specified in the Subscription Documentation, Nemroot may use Client’s name, logo, and marks to identify Client as a Nemroot client on its website and marketing materials.
You agree that Nemroot may send you emails and text messages, including transactional, operational, and marketing messages, to the email or phone number you provide. Message and data rates may apply. You may opt out at any time. You will keep your contact information up to date and notify Nemroot immediately if it changes.
Nemroot may use subcontractors and permit them to exercise the rights granted to Nemroot to provide the Services under this Agreement. Nemroot remains responsible for the performance of its obligations regardless of any subcontracting.
The parties are independent contractors. This Agreement does not create a partnership, joint venture, employment, franchise, or agency relationship. Neither party has the power to bind the other or incur obligations on the other party’s behalf without prior written consent.
Neither party will be liable for any delay or failure to perform its obligations under this Agreement (except payment obligations) if such delay or failure is due to causes beyond its reasonable control, such as strikes, blockades, war, terrorism, riots, natural disasters, pandemics, disruptions to power or telecommunications, or government acts.
Nothing in this Agreement prevents Nemroot from disclosing Client Data to the extent required by law, subpoenas, or court orders, but Nemroot will use commercially reasonable efforts to notify Client where permitted.
Nemroot may update or modify these Terms from time to time by giving reasonable notice and posting a revised version on the Website or by notification via email. If a change materially modifies your rights or obligations, you may be required to accept the updated Terms to continue using the Services. Material modifications are effective upon the earlier of your acceptance or your next subsequent Subscription Term. Immaterial modifications become effective upon posting, and continued use constitutes acceptance. No waiver will be implied from conduct or failure to enforce rights. Waivers must be made in writing.
If any provision of this Agreement is found unenforceable or invalid, that provision will be limited to the minimum extent necessary so that the remainder of this Agreement stays in effect.
Nothing in this Agreement confers on any third party the right to enforce any provision. Each Subscription only permits use by the entity identified in the Subscription Documentation. Client’s affiliates are not permitted to use the Services unless they agree to these Terms individually and create their own account.
The substantially prevailing party in any action to enforce this Agreement will be entitled to recover its reasonable attorney’s fees and costs.
This Agreement, including these Terms and any applicable Subscription Documentation, represents the parties’ complete and exclusive understanding relating to its subject matter. It supersedes all prior or contemporaneous oral or written communications, proposals, and representations. The terms of the United Nations Convention on Contracts for the Sale of Goods and the Uniform Computer Information Transactions Act (UCITA) do not apply to this Agreement.
This Agreement is governed by the laws of the State of Delaware and the United States, without regard to conflict of law rules. The exclusive jurisdiction and venue for actions related to this Agreement will be the state or federal courts located in Delaware, and both parties submit to the personal jurisdiction of these courts.
This Section only applies to the extent you are using our mobile application on an iOS device. You acknowledge that these Terms are between you and Nemroot only, not with Apple Inc. (“Apple”), and Apple is not responsible for the Services or their content. Apple has no obligation to furnish maintenance or support for the Services. Apple is not responsible for addressing any claims by you or any third party relating to the Services or your use thereof, including product liability claims, claims that the Services fail to conform to applicable legal requirements, or claims arising under consumer protection legislation. Apple is not responsible for the investigation, defense, settlement, or discharge of any intellectual property infringement claim related to the Services. You agree to comply with applicable third-party terms when using the Services. Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple will have the right to enforce these Terms against you as a third-party beneficiary.
If you have questions about these Terms of Service, please contact us:
